v20 upgraded - password reset emails not working

[Riker148]

Hi,

Recently upgraded to V20 (Windows host) and I'm trying to reset the password for the system owner account but I'm getting no emails when using the forgot password button.

I have checked the xml from the backup I took before upgrading and have confirmed the address is right. Is there anywhere I can look for an idea of why the emails aren't being received or sending. (Yes, I have checked quarantine and spam)

No changes to the SMTP have been made so should be using the 3cx default.

Any help would be much appreciated.

Thanks

 

[Alphabetic]

Have you checked in the XML if that email appears more then once?

 

[Riker148]

I have and it doesn't.

Does it matter if there are two unique accounts designated as system owner?

 

[Alphabetic]

No you can have as many as you like as long as the emails arent the same.

check the parameter MAILSERVERTYPE

 

[Riker148]

Mailservertype is set to 3CX