V20 Value already in use

[comtrex]

Hi,

It seems I cannot have multiple Users 801, 802, 803, etc with the same email address setup for where the voicemails are sent.
'Value already in use'

For example I have one person looking after two departments which is represented as two queues on the digital receptionist.
When calls are received out of hours I want callers to leave a VM which is sent to the one person's email address.
We need two queue and the greeting on the VM for each queue unique. We cannot represent the two queues in one queue.
Without creating email aliases is there anyway to setup VM's for queue with the same email address?

Thanks
Trevor

 

[Alphabetic]

Cannot use the same email.
You can probably use plus addressing without having to create aliases.
example..

user+1@
user+2@

 

[comtrex]

Cannot use the same email.
You can probably use plus addressing without having to create aliases.
example..

user+1@
user+2@

Thanks. I've been giving our instance an overhaul as its been upgraded throughout the times since 2010! Somethings I just cannot do anymore it seems.

 

[JohnWoodCC]

I am running into the same issue. I am no longer able to set multiple extensions up with the same email address after upgrading to version 20, Update 3. It is sometimes necessary for us to set multiple extensions to the same email address.

So, it sounds like I will need to set one extension up as bookstore+1@ and the other as bookstore+2. Then, both extensions will send voicemails to the same bookstore email account.