v20u1-721 iOS local connection

[mrpatel]

IOS 3CX App 20.0.3.82 can't connect to local 3CX v20U1-721. worked with earlier update of v20, shows "connecting".
incoming internal or external call works.

 

[Alphabetic]

Have you tried reprovisioning?

 

[mrpatel]

Have you tried reprovisioning?

thanks for your quick reply. have tried to reprovisioning as well remove app/redownload/rescan QR.. still same. can connect to webclient/PWA works. just not iOS.

 

[DimitrisL_3CX]

Hello @mrpatel,

Please make sure that the presence port is open.
See also our guide Firewall & Router Configuration

 

[mrpatel]

Hello @mrpatel,

Please make sure that the presence port is open.
See also our guide Firewall & Router Configuration

thanks for your quick response, Dimitris! TCP 2197 and TCP 5223 port opened and policy order on WatchGuard did the trick! all sorted!
-m