Solved V62 Failing to Provision

[cwsterling]

Hello,

I'm trying to get a V62 phone to provision with the 3CX Cloud platform. I've added an extension, I've added the mac address of the phone on the extension. I've upgraded the firmware of the phone to version 2.12.15.6

Now when I turn on the phone I get the Update prompt. I've inputted the extension as the username and the voicemail pin as the password (I found that suggestion in this thread, which I didn't realize how old it was. https://www.3cx.com/community/threads/update-prompt.70712/)

After a couple minutes of just sitting on that screen I get blocked from the cloud service for 24 hours.

What I've done so far is I've factory reset the phone and then upgraded the firmware. Then registered the extension. I'm stuck at this point and don't know what to do. Any help would be appreciated.

 

[JohnS_3CX]

Hi,

Delete the phone from the extension, then add it again. But please double-check the MAC is correct, if there are any typos provisioning will fail.

When all is done, factory reset the device and it should come up and provision automatically, no credentials will be asked.

PS: Ensure the phone is on wired ethernet.

 

[cwsterling]

Hey John,

That worked. Thank you. I'm not sure what was different with your order of stuff, but it seems to have worked out.

 

[JohnS_3CX]

Excellent!