V9 Assistant missing call direction arrows*Feat Request

[carltoncl]

V8 of the assistant had a little < or > below the person's extension indicating if the call was inbound or outbound. This seems to be missing in the current V9 assistant (v9.1.0.13537). This feature was very helpful to call center supervisors.

 

[MichaelB_3CX]

Re: V9 Assistant missing call direction arrows

Hi Alex,
Yes on v8 we used to display the arrows < or >. But now with V9 we are putting proper Caller ID and also we introduced colour statuses. Note when being a supervisor, with administrative rights you will realize between an inbound and outbound call under the Active Calls.

We also added a feature that when an external number triggers the Queue - you will see the caller id of the external number and the agent who answered it.
Now if you think that the arrows helped you a lot, I would consider to open this as a feature request.
Thanks and Regards

 

[carltoncl]

Re: V9 Assistant missing call direction arrows

What is the rule for distinguishing outbound from inbound calls as a supervisor?

Also, is it possible to format the incoming caller ID? We just see AAABBBCCCC, it would be great if the call showed AAA-BBB-CCCC, makes it so much easier to read.

 

[MichaelB_3CX]

Re: V9 Assistant missing call direction arrows

Hi, yes I agree and I suggest you to add them as Feature Request.

About Inbound / Outbound, yes you are right when the caller answers the call you cant figure out whether this call was inbound or outbound.

You can only understand this when the stage is in ringing. Because if a call comes from outside under External Calls - Yellow State is displayed follow by the extension, and if an Internal Extension rings to the outside it goes immediately - Blue State.

We are discussing this issue with our team on how to make this easier and effective.

Let me know if you need anything else.
Thanks and Regards