Hello Everyone, I am new to 3CX and really love it. I am trying to migrate from my existing Asterisk server which is woefully incapable of handling our business needs.
The only hold up is a specific operation we have on our current Asterisk box. We have contract customers who use the phone system to validate them against a MySQL database and if the code they entered matches then it routes them to a specific queue, if invalid it will route them to sales.
Looking at the VAD, it can do exactly this. My only problem is I was the one who originally setup this and Voice applications are not really my thing. Does anyone know of any templates or information for doing this exact operation?
What I would want is when calling in the customer have an IVR option for support (option 2) and then when entering this sub-menu they are prompted with two options, 1. to enter their contract number or 2. to speak with a sales agent to purchase a contract.
Option 2. looks pretty easy to pull off, if using option 1 then the call would be routed to this custom app ( or so I would think) and it would then play a recording (please enter your contract number) and when entered it would then query a MySQL DB to see if it matches any of the listed numbers. If it does then it moves to a call queue and if invalid routes them back to sales.
It seems easy enough and something they mention as possible on the first page of the manual so just wanted to see if there was anything that would help me out being that my skill level with this sort of thing is low.
Thanks for any advice.
The only hold up is a specific operation we have on our current Asterisk box. We have contract customers who use the phone system to validate them against a MySQL database and if the code they entered matches then it routes them to a specific queue, if invalid it will route them to sales.
Looking at the VAD, it can do exactly this. My only problem is I was the one who originally setup this and Voice applications are not really my thing. Does anyone know of any templates or information for doing this exact operation?
What I would want is when calling in the customer have an IVR option for support (option 2) and then when entering this sub-menu they are prompted with two options, 1. to enter their contract number or 2. to speak with a sales agent to purchase a contract.
Option 2. looks pretty easy to pull off, if using option 1 then the call would be routed to this custom app ( or so I would think) and it would then play a recording (please enter your contract number) and when entered it would then query a MySQL DB to see if it matches any of the listed numbers. If it does then it moves to a call queue and if invalid routes them back to sales.
It seems easy enough and something they mention as possible on the first page of the manual so just wanted to see if there was anything that would help me out being that my skill level with this sort of thing is low.
Thanks for any advice.
