I recently updated from version 18 to version 20 and today I needed to check what's happening with cuts during calls and I couldn't find the debugging area.
Where is this part in version 20?
Wireshark isnt native in v20 (yet) so you'll have to install this yourself on the OS and run a trace.
Event logs may give you some more information otherwise you can ask customer to enable "monitor connection quality" from the client and you can review the data there.
@kieferschild, thank you for your help.
Because version 20 is still very "green", I had to revert the system to version 18....
When version 20 is well established, I'll try again.
Thanks a lot