- Joined
- Jun 16, 2016
- Messages
- 24
- Reaction score
- 9
In Version 18 and prior I was able to configure holidays up front for the entire year, with a recording prompt for each holiday.
Example: Our office is closed for the Thanksgiving Holiday. We will reopen again on Friday, November.27th.
In Version 20. I have figured out how to set the Holiday Schedule for each department. Then go to the Call Handling for the department. Configure to play a holiday prompt before routing to a Non-Business Hours IVR.
The problem is that I will need to change the prompt for each holiday manually. It's not a dynamic change anymore like it was.
Are there any plans in the near future to add this functionality back in Version 20?
Thank You
Andy Kallistros
Example: Our office is closed for the Thanksgiving Holiday. We will reopen again on Friday, November.27th.
In Version 20. I have figured out how to set the Holiday Schedule for each department. Then go to the Call Handling for the department. Configure to play a holiday prompt before routing to a Non-Business Hours IVR.
The problem is that I will need to change the prompt for each holiday manually. It's not a dynamic change anymore like it was.
Are there any plans in the near future to add this functionality back in Version 20?
Thank You
Andy Kallistros