Video Conferencing (webmeeting) not function

[[email protected]]

Hi,

I unable set 3cx v15.5 video conferencing (webmeeting) option. It is grey out. Any idea to solve it?

 

[LeonidasG_3CX]

Please make sure that the following pre-requisites are followed for WebMeeting to work.

1) Make sure you have a First Name OR/And a Last Name in the extension for which you want to use WebMeeting for.

2) This extension MUST have an e-mail. Preferably a valid e-mail so you can receive recordings and reports.

3) Make sure your MyPhone Port (Typically 5001 or 443) is open.

Upon rectifying any of the above, please perform a 3CX System Service restart in order to sync all meeting data or wait for 8 hours for this to be done automatically. Everything should start working.

 

[[email protected]]

Hi,

I had checked and restart but still the same. Does it related to external IP setting?

 

[LeonidasG_3CX]

Your PBX's MyPhone Port must be able to communicate with webmeeting.3cx.net at port 443.

Additionally what i've forgotten to mention above is that you also need to have a valid certificate. This certificate must be real, from a real certification authority. It won't work if you're self signed or expired.

If you're still experiencing issues, please PM me your license key/FQDN.

 

[Faserm]

Please make sure that the following pre-requisites are followed for WebMeeting to work.

1) Make sure you have a First Name OR/And a Last Name in the extension for which you want to use WebMeeting for.

2) This extension MUST have an e-mail. Preferably a valid e-mail so you can receive recordings and reports.

3) Make sure your MyPhone Port (Typically 5001 or 443) is open.

Upon rectifying any of the above, please perform a 3CX System Service restart in order to sync all meeting data or wait for 8 hours for this to be done automatically. Everything should start working.

It's very detailed.

 

[[email protected]]

Hi,

I see. I think using self-sign certificate. So in this case, if I backup the database and reinstall 3CX system and restore back, would it able to solve it?