Solved View codec for active and past calls in v20

[giox069c]

I'm using 3CX v20.
Is there a place where I can view which codecs are in use for the current active calls ?
And for the past calls ?

Thank you

 

[NicholasP_3CX]

You can monitor an extensions call quality, and this will show the codecs used as well.



The codecs used are defined under the SIP Trunk configuration and the users' phones.

SIP Trunk


Users IP Phone


For the Apps, this is under the Advanced > Codecs menu



When defining your codecs, it is recommended to use the codec your provider uses, to minimise the transcoding the PBX will need to do.

 

[giox069c]

Thank you. It seems that "Monitor conneciton quality" does the job.

 

[NicholasP_3CX]

Its nice that you can see the information.

Whats even nicer is that the user can activate this themselves if they are seeing that they have quality issues, and you as the admin would be able to see this information in the event log.

Makes the admins job just that little bit easier.