Vista SOUND-Problem only at incoming calls

[Tugi2o]

Hi,
now i've installed the latest software (Client 5.1.4492.0 & Server 4510) and i have still only one problem, described here:

We have a lot of computers, all connected to the 3cx server. OS on these computers: WinXP or Vista.
This problem appears only at those computers, whos OS is Vista.

When i (Ext 50, winXP) call my friend (Ext60, Vista), i can't hear him, but he can hear me.
When i check the system settings for sound (Micro) at Vista pc (EXT60), it is activated and the volume is 100%.
I can also see on EXT60 sound settings (during the call) the signal, when i talk to the micro. So the micro is activated and works.
Also my Sound-Settings are OK.

Then i call him again (50 calls 60) and i can hear him, everything works fine.
Then i call him again, and i can't hear him.
Then i call him again 10 minutes later and i can hear him.
:
:

so i can hear him only at every 2nd call. i think that there is something wrong?!? it cannot be by coincidence, or?
This problem appears only at incoming calls @ all of our computers with OS Vista.

...call terminated
11:28:19.250 CallCtrl:nLegConnected [CM503007]: Call(47): Device joined: sip:[email protected]:5070;rinstance=fc3b352aa473d744
11:28:19.234 CallCtrl:nLegConnected [CM503007]: Call(47): Device joined: sip:[email protected]:5070;rinstance=bd252b13785b2741
11:28:16.031 CallCtrl:nSelectRouteReq [CM503004]: Call(47): Calling: Ext:60@[Dev:sip:[email protected]:5070;rinstance=fc3b352aa473d744]
11:28:16.000 CallCtrl:nIncomingCall [CM503001]: Call(47): Incoming call from Ext.50 to [sip:[email protected]:5060]

We all use the same hardware = Logitech USB Headset

perhaps u can help me?

 

[aesteve]

Thank you very much,

You explain well my conexion.

All data of my tunnel conexion is like you say, only one field isn´t in my conexion

The ID - this is the line number - example if the tunnel on 3cx is created with line number 10000, you have to put 10000

I don´t find this field in the tunnel conexion. Where is it ?

Regards

 

[nb]

You are probably using Version 6 of the voip client.

The best thing to do is provide me with the 3cxtunnel.ini from the PBX in Private message and give me all the details I need to know.
Then I will configure a voip client to it and send you the configuration.

 

[aesteve]

Hi,
version 7 doesn´t work properly.

I restore the version 6 and the problem continues.

Thanks for your atention

Regards.