We conducted call testing using the 3CX Web Client for approximately one week, and everything was functioning well initially.
However, later on, there was an issue where neither the customer nor the agent could hear each other’s voice through the Web Client.
The Mobile Client, on the other hand, continued to work without any issues.
Additionally, when the customer Hang up the call, the agent's phone continued for about 40 seconds before call drop.
How can we resolve these issues?
However, later on, there was an issue where neither the customer nor the agent could hear each other’s voice through the Web Client.
The Mobile Client, on the other hand, continued to work without any issues.
Additionally, when the customer Hang up the call, the agent's phone continued for about 40 seconds before call drop.
How can we resolve these issues?
