voice mail disactivation

[Sergio Langa]

Hello,
We would like to disactivate the option of voicemail in order that after trying to call it does not redirect to voicemail and the call ends.

Regards

 

[eddv123]

Hi Sergio,

On the extension under "voicemail " you can disable the voicemail option - it is a radio button.

 

[Saqqara]

Another option, change the forwarding rules to end the call instead of going to voicemail.

Problem disabling voicemail, the caller will get a message saying it is not activate.

 

[eddv123]

Ah yes but this should be easily solved by simply changing this message/WAV file on the 3CX server to something like empty.wav or a custom recording which would not give this away.

The forwarding rule option cuts the call off completely.

I guess it purely depends what behaviour suits your customer best.