We're new to 3cx.
After we first installed it - the free version several months ago, the voice mail worked without any problems, including the options "9."
Recently, we bought a small business license and activated it - version 6. Now, we can access the voice mail system (999) and it prompts to press 9 for more options, but when 9 is pressed, nothing happens, dead silence.
Any ideas or help would be appreciated.
I don't see anything in the logs:
19:10:05.218 CallCtrl:
nLegConnected [CM503007]: Call(22): Device joined: sip:[email protected]:40600;rinstance=0360a25f8c5a2934
19:10:05.187 CallCtrl:nLegConnected [CM503007]: Call(22): Device joined: sip:[email protected]:5060;transport=udp
19:10:05.187 Extension:
rintEndpointInfo [CM505001]: Ext.999: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX MakeCall helper] Transport: [sip:127.0.0.1:5060]
19:10:05.187 CallCtrl:nAnsweredCall [CM503002]: Call(22): Alerting sip:[email protected]:40600;rinstance=0360a25f8c5a2934
19:10:04.609 CallCtrl:nSelectRouteReq [CM503004]: Call(22): Calling: Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=0360a25f8c5a2934]
19:10:04.609 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]]
19:10:04.609 Extension:rintEndpointInfo [CM505001]: Ext.103: Device info: Device Identified: [Man: GrandStream;Mod: GXP-2000;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.1.6.16] Transport: [sip:10.161.101.88:5060]
19:10:04.546 CallCtrl:nIncomingCall [CM503001]: Call(22): Incoming call from Ext.103 to [sip:[email protected]]
After we first installed it - the free version several months ago, the voice mail worked without any problems, including the options "9."
Recently, we bought a small business license and activated it - version 6. Now, we can access the voice mail system (999) and it prompts to press 9 for more options, but when 9 is pressed, nothing happens, dead silence.
Any ideas or help would be appreciated.
I don't see anything in the logs:
19:10:05.218 CallCtrl:
nLegConnected [CM503007]: Call(22): Device joined: sip:[email protected]:40600;rinstance=0360a25f8c5a2934 19:10:05.187 CallCtrl:
nLegConnected [CM503007]: Call(22): Device joined: sip:[email protected]:5060;transport=udp 19:10:05.187 Extension:
rintEndpointInfo [CM505001]: Ext.999: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX MakeCall helper] Transport: [sip:127.0.0.1:5060] 19:10:05.187 CallCtrl:
nAnsweredCall [CM503002]: Call(22): Alerting sip:[email protected]:40600;rinstance=0360a25f8c5a2934 19:10:04.609 CallCtrl:
nSelectRouteReq [CM503004]: Call(22): Calling: Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=0360a25f8c5a2934] 19:10:04.609 CallCtrl:
nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]] 19:10:04.609 Extension:
rintEndpointInfo [CM505001]: Ext.103: Device info: Device Identified: [Man: GrandStream;Mod: GXP-2000;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.1.6.16] Transport: [sip:10.161.101.88:5060] 19:10:04.546 CallCtrl:
nIncomingCall [CM503001]: Call(22): Incoming call from Ext.103 to [sip:[email protected]]
