Solved voice mail problem v20

[gptechnology]

Good evening, I have the following problem, version v20 on premise: the ringtone group receives the call, forwarding and on the voice mail of the call group, the extensions of the ringing group do not receive the customer's message in their voice mail, but only receive the mail with the voice message attached. How can I get the customer's message to the voice mails of the ringer group extensions?

 

[SteveITS]

Voicemails left for a ring group are only ever emailed to ring group members. (otherwise, there is no way to log in as the ring group to hear it)

The "Destination if no answer" option on the ring group can be sent to one person's voicemail...?

 

[gptechnology]

thanks for the answer, so messages are sent only by email, they are not received on the voice mail of the users of the group, did I understand correctly ?

 

[NicholasP_3CX]

thanks for the answer, so messages are sent only by email, they are not received on the voice mail of the users of the group, did I understand correctly ?

That is correct. Only voicemails aimed directly at a single user will be shown in the Voicemail box of a user.

Shared voicemails are entirely and exclusively through the email system.

 

[gptechnology]

tank you