Voice message when ring group busy

[tomas.pavelka@printpartne]

Hello,

I tried to setup a voice message to play something like "Please wait, our operators are currently talking to someone else". We have 2 phones in one main ring group. What I did was to setup IVR / Digital receptionist with recorded message and forwarding rule "Connect to ring group". I also set on both extensions for internal/external calls "if busy..." then forward to IVR / Digital receptionist. I thought that this would make a cycle for the caller and as soon as one of my colleague from the main ring group was aviable again, it would ring.
Unfortunately what it does is to play the voice message and then the call ends.

Do you guys know what I did wrong? And is it even possible to make this happen?
I would also like to take this a step further and tell the customer his queue position.

Thank you very much.

 

[AWS2P]

Why not using Q instead of RG ? are you on STD Licence ?

 

[tomas.pavelka@printpartne]

Why not using Q instead of RG ? are you on STD Licence ?

Hello AWS2P! Yes unfortunately we are using STD license for now. We will purchase PRO license in 2-3 months. Do you think that this is not able to be set on STD license? Thank you.

 

[AWS2P]

How many SC do you need?

 

[tomas.pavelka@printpartne]

How many SC do you need?

3 - 4 maximum

 

[AWS2P]

for now how many sip channels do you use ?

 

[tomas.pavelka@printpartne]

Only one - that is our provider.

 

[AWS2P]

you mean one trunk surely, but my question is how many channel did you subscribe on this trunk?
It can't be only one SC

 

[tomas.pavelka@printpartne]

You mean the Number of SIM calls? That will be 10.

 

[AWS2P]

This is not good as you subscribe more channels on SIP provider than your 3CX licence can accept if it's a 4 sc.
You will have lot of messages with licence limit reached if more than 4 SC

 

[tomas.pavelka@printpartne]

It hasnt been a problem so far. Is there something I should watch like log files getting exponentially larger? Also do you thing I can setup the queue for 1-2 waiting customers on the line?

Thank you very much

 

[AWS2P]

It hasnt been a problem so far.

perhaps you have not enough calls same time or your 3CX licence is more than a 4 SC.

To receive notifications about limit reached it needs to be enabled in the PBX.

You can enable Q for 2 calls waiting but hope you don't need too much other aside calls otherwise you or callers couldn't reach you due to licence SC exceeded