Voice transcription stopped working after upgrade to v18 (Windows)

[Robusto]

Howdy everyone,

We just upgraded our 3CX instance from v16 to v18 (18.0.234) on Windows. The voicemail transcription was working under v16, but after the upgrade it has stopped working. There have not been any changes on the Google API side of things either, is there something we need to update on our end to get this working again?

3CX License: Enterprise Annual 8
3CX Version: 18.0.234
Server OS: Windows Server 2016 hosted in AWS

We are using the built-in 3CX FQDN as well.

Thanks!

 

[Evolute IT]

Howdy everyone,

We just upgraded our 3CX instance from v16 to v18 (18.0.234) on Windows. The voicemail transcription was working under v16, but after the upgrade it has stopped working. There have not been any changes on the Google API side of things either, is there something we need to update on our end to get this working again?

3CX License: Enterprise Annual 8
3CX Version: 18.0.234
Server OS: Windows Server 2016 hosted in AWS

We are using the built-in 3CX FQDN as well.

Thanks!

Can you put the system in Verbose (Dashboard > Activity Log > Settings) and make a test voicemail? Then, check the 3CXSystemService.log (Dashboard > Activity Log > Logs > Instance) for any errors related to "transcript" (search for it in the file.)