VoiceFlex Outgoing Call Issue

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markcronin

Trainee Partner
Basic Certified
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Apr 21, 2020
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Hey All,

This has really got me stuck... Added VoiceFlex SIP Trunks today.. Incoming calls working fine... Default Outbound rule for all default extensions, however outbound calls fail... Logs below...

I have removed actual numbers, DNS Names and IP's with x - Any help/suggestions would be hugely appreciated :)


04/21/2020 7:05:41 PM - Leg L:59.1[Extn:300] is terminated: Cause: BYE from PBX
04/21/2020 7:05:41 PM - Terminated from "Mark Cronin"<sip:[email protected]>;tag=6tssy5JfzcFTekgmBVsAQmO0GPpOWwo8 to <sip:[email protected];tag3cx=7yf4paps>;tag=7e262658; reason: Rejected
04/21/2020 7:05:41 PM - L:59.1[Extn:300] Sending: OnSendResp Send 404/INVITE from 0.0.0.0:0 tid=PjR3ftHmqwht.rR2M9.D436qFIcDhYEwho Call-ID=yWblyIxzXhv7m7duSReQ2pn9LJREZ-vl:
SIP/2.0 404 Not Found
Via: SIP/2.0/UDP 127.0.0.1:5080;branch=z9hG4bK-524287-2---PjR3ftHmqwht.rR2M9.D436qFIcDhYEwho;rport=5080
Via: SIP/2.0/UDP [::ffff:188.29.165.107]:12105;branch=z9hG4bK-524287-1---tunneltid;rport;tnlid=clnt.1-lyiuuqaaamscc3-syih-e9pkiltixmss_55480287
Via: SIP/2.0/TCP 127.0.0.1:50195;rport;branch=z9hG4bKPjR3ftHmqwht.rR2M9.D436qFIcDhYEwho;alias
To: <sip:[email protected];tag3cx=7yf4paps>;tag=7e262658
From: "Mark Cronin"<sip:[email protected]>;tag=6tssy5JfzcFTekgmBVsAQmO0GPpOWwo8
Call-ID: yWblyIxzXhv7m7duSReQ2pn9LJREZ-vl
CSeq: 9156 INVITE
Warning: 499 msc-internal-3cx.e4atkokn5voebebn4jagklxg5g.zx.internal.cloudapp.net "Not found"
Content-Length: 0

04/21/2020 7:05:41 PM - SendMsg from <sip:[email protected];tag3cx=7yf4paps>;tag=7e262658 to "Mark Cronin"<sip:[email protected]>;tag=6tssy5JfzcFTekgmBVsAQmO0GPpOWwo8
04/21/2020 7:05:41 PM - Leg L:59.2[Line:10000>>01429xxxxxx] is terminated: Cause: 404 Not Found/INVITE from 93.95.124.78:5060
04/21/2020 7:05:41 PM - L:59.2[Line:10000>>01429xxxxxx] got Terminated Recv 404/INVITE from 93.95.124.78:5060 tid=5608244aeb6e8535 Call-ID=hDKKi42V4qwO27hNRQwJCg..:
SIP/2.0 404 Not Found
Via: SIP/2.0/UDP 10.0.0.5:5060;branch=z9hG4bK-524287-1---5608244aeb6e8535;received=51.145.xx.xxx;rport=5060
To: <sip:[email protected]:5060>;tag=as7909e58f
From: "Mark Cronin"<sip:[email protected]:5060>;tag=4c50ae00
Call-ID: hDKKi42V4qwO27hNRQwJCg..
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH, MESSAGE
Server: Voiceflex
Supported: replaces, timer
Content-Length: 0

04/21/2020 7:05:41 PM - Terminated from <sip:[email protected]:5060>;tag=as7909e58f to "Mark Cronin"<sip:[email protected]:5060>;tag=4c50ae00; reason: Error
04/21/2020 7:05:41 PM - ~Target=Unknown:01429xxxxxx@(Ln.10000@Voiceflex)
04/21/2020 7:05:41 PM - Call(C:59) is terminated
04/21/2020 7:05:41 PM - [CM503020]: Call(C:59): Normal call termination. Call originator: Extn:300. Reason: Not found
04/21/2020 7:05:41 PM - [CM503016]: Call(C:59): Attempt to reach <sip:[email protected]:0> from Extn:300 has failed. Reason: Not Found
04/21/2020 7:05:41 PM - [Flow] Current call diversion path:[]
04/21/2020 7:05:41 PM - L:59.1[Extn:300] failed to reach Line:10000>>01429xxxxxx, reason Not Found
04/21/2020 7:05:41 PM - RerouteReq
04/21/2020 7:05:41 PM - Call to T:Line:10000>>01429xxxxxx@[Dev:sip:[email protected]:5060] from L:59.1[Extn:300] failed, cause: Cause: 404 Not Found/INVITE from 93.95.124.78:5060
04/21/2020 7:05:41 PM - L:59.2[Line:10000>>01429xxxxxx] got Failure: Failure Recv 404/INVITE from 93.95.124.78:5060 tid=5608244aeb6e8535 Call-ID=hDKKi42V4qwO27hNRQwJCg..:
SIP/2.0 404 Not Found
Via: SIP/2.0/UDP 10.0.0.5:5060;branch=z9hG4bK-524287-1---5608244aeb6e8535;received=51.145.xx.xxx;rport=5060
To: <sip:[email protected]:5060>;tag=as7909e58f
From: "Mark Cronin"<sip:[email protected]:5060>;tag=4c50ae00
Call-ID: hDKKi42V4qwO27hNRQwJCg..
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH, MESSAGE
Server: Voiceflex
Supported: replaces, timer
Content-Length: 0

04/21/2020 7:05:41 PM - [CM503003]: Call(C:59): Call to <sip:[email protected]:5060> has failed; Cause: 404 Not Found/INVITE from 93.95.124.78:5060
04/21/2020 7:05:41 PM - Session 5696 has failed in leg L:59.2[Line:10000>>01429xxxxxx] ; Cause: 404 Not Found/INVITE from 93.95.124.78:5060
04/21/2020 7:05:41 PM - Failure from <sip:[email protected]:5060>;tag=as7909e58f to "Mark Cronin"<sip:[email protected]:5060>;tag=4c50ae00
04/21/2020 7:05:41 PM - [CM503025]: Call(C:59): Calling T:Line:10000>>01429xxxxxx@[Dev:sip:[email protected]:5060] for L:59.1[Extn:300]
04/21/2020 7:05:41 PM - Route to L:59.2[Line:10000>>01429xxxxxx] sends Invite-OUT Send Req INVITE from 93.95.124.78:5060 tid=5608244aeb6e8535 Call-ID=hDKKi42V4qwO27hNRQwJCg..:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-524287-1---5608244aeb6e8535;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>
From: "Mark Cronin"<sip:[email protected]:5060>;tag=4c50ae00
Call-ID: hDKKi42V4qwO27hNRQwJCg..
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE, UPDATE
Content-Type: application/sdp
Supported: replaces, timer
User-Agent: 3CXPhoneSystem 16.0.4.504 (504)
Content-Length: 289

v=0
o=3cxPS 9379100506456064 12248356210343937 IN IP4 51.145.xx.xxx
s=3cxPS Audio call
c=IN IP4 51.145.xx.xxx
t=0 0
m=audio 9100 RTP/AVP 0 8 18 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=sendrecv
04/21/2020 7:05:41 PM - Outbound CID reformat rule for DN:10000 is disabled (<Rules />)
04/21/2020 7:05:41 PM - Outbound CID reformat rule for DN:10000 is disabled (<Rules />)
04/21/2020 7:05:41 PM - Outbound CID reformat rule for DN:10000 is disabled (<Rules />)
04/21/2020 7:05:41 PM - Dev(1030529782):[sip:[email protected]:5060 / 10000]: PBX contact is public IP: <sip:[email protected]:5060/UDP>
04/21/2020 7:05:41 PM - SLA is globally disabled
04/21/2020 7:05:41 PM - Added leg L:59.2[Line:10000>>01429xxxxxx]
04/21/2020 7:05:40 PM - [Flow] Call(C:59): making call from L:59.1[Extn:300] to T:Line:10000>>01429xxxxxx@[Dev:sip:[email protected]:5060]
04/21/2020 7:05:40 PM - [CM503027]: Call(C:59): From: Extn:300 ("Mark Cronin" <sip:[email protected]:0>) to T:Line:10000>>01429xxxxxx@[Dev:sip:[email protected]:5060]
04/21/2020 7:05:40 PM - [CM503004]: Call(C:59): Route 1: from L:59.1[Extn:300] to T:Line:10000>>01429xxxxxx@[Dev:sip:[email protected]:5060]
04/21/2020 7:05:40 PM - Outbound CID reformat rule for DN:10000 is disabled (<Rules />)
04/21/2020 7:05:40 PM - Line limit check: Current # of calls for line Lc:10000(@Voiceflex[<sip:[email protected]:5060/UDP>]) is 0; limit is 10
04/21/2020 7:05:40 PM - Call(C:59): Call from Extn:300 to 01429xxxxxx matches outbound rule 'Outbound Rule'
04/21/2020 7:05:40 PM - [Flow] Call(C:59): has built target endpoint: Out#:>>Rule{Outbound Rule}>>01429xxxxxx for call from L:59.1[Extn:300]
04/21/2020 7:05:40 PM - [Flow] Target endpoint for 01429xxxxxx is Out#:>>Rule{Outbound Rule}>>01429xxxxxx
04/21/2020 7:05:40 PM - Looking for outbound rule: dialed = [01429xxxxxx], processed: [01429xxxxxx]; from-ext:
04/21/2020 7:05:40 PM - [Flow] Building target endpoint to 01429xxxxxx from "Mark Cronin" <sip:[email protected]:0>
04/21/2020 7:05:40 PM - [CM503010]: Call(C:59): Making route(s) from Extn:300 to <sip:[email protected]:0/UDP>
04/21/2020 7:05:40 PM - Remote SDP is set for leg L:59.1[Extn:300]
04/21/2020 7:05:40 PM - [CM505001]: Endpoint Extn:300: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent:

 
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