Voicemail - Can you use a different Voicemail system?

[Jessep]

So we are a little underwhelmed with 3CX's Voicemail system, It is pretty basic and clunky. Is it possible to tie another voicemail system into 3CX? Thanks

jesse

 

[leejor]

It may be, (but I sort of doubt it), someone else would have to confirm..

Most "add-on" voice-mails systems were/are designed for use with older PBX's, for use in the days before voicemail was integrated in the "package". Systems made by companies such as Octel. They had a number of "lines" run between the PBX and the VM system along with an SMDI (standard message desk interface) link (a low speed 1200/2400/4800 bps) data link. The call information (which mailbox to send a call on which line) was sent to VM system from the PBX, and the VM system would send messages back to the PBX to activate and de-activate the message waiting indicator.

As far as I'm aware, 3CX does not have this capability, as voicemail is incorporated. Other members may be able to provide information on their experiences.

 

[Jessep]

That's what I was wondering because I know it was possible with our OLD NEC Neax 2000 PBX. But dont know if 3CX is bundled too tightly or if it is possible to integrate.

 

[Jessep]

Ping

 

[CentrexJ]

So we are a little underwhelmed with 3CX's Voicemail system, It is pretty basic and clunky. Is it possible to tie another voicemail system into 3CX? Thanks

jesse

Yes you can connect it to Microsoft Exchange Server 2010 or 2013 (don't use 2007 because it doesn't support MWI).

3CX with Exchange UM Integration is amazing. Much better voicemail system.

 

[jasit]

I have done testing in the past, clunky would be the correct word.

I was testing a voicemail to text converter. So instead of the calls forwarding to voicemail, I had them goto an outside line. I create a trunk to another voip pbx, and then setup the extensions on to match the extensions on the 3cx server.
so my deskphone is 2254, my voicemail box was 52254. I created a outbound route to the other server, and it worked well.