Voicemail & Digital Receptionist Problems

[nacnud]

Hi,

I am having a problem accessing the voicemail menu 999
I have tried changing the special menu number and then tried accessing it again without any luck.
When ever i call it from my 3cx soft phone extension it says "19: no answer from user (user alerted)" and when i call it from my spa 3000 extension i just get a busy signal

I can call an extension and leave a message on the voicemail so i assume that the voicemail sever is working.

The other problem that i have is that i cannot get the digital receptionist to work at all. I have a prompt that has been converted into the correct format. whenever i try to access the digital receptionist by calling a line it just goes to voicemail.
When i try to call the extension directly from the soft phone ext it just gives me the message "19: no answer from user (user alerted)" again.

Any help would be greatly appreciated

Thanks
Chris

 

[mike_at_software]

Hi Chris,

I'm not sure if this long shot may work, but I had a dialogue with Alexander from 3CX about DR not working. I eventually spotted that although the 3CX IVR service was set to automatic start, it was not in fact starting up, and had to be started manually. When I did that, DR worked as it should. Alexander is presently looking into why the service sometimes fails to start.

Regards.

Mike

 

[ce_bone]

I have the same problem. The IVRservice is set to start automatically, but it doesn't. I have to log on and manually start it.

Any fix yet?

 

[Alexander]

To ce_bone:

Hi !

Do you use the last beta version ?
Anyway please send me the '<3CX PhoneSystem folder>\Data\Logs\3CXIvrServer.log' file after '3CX PhoneSystem IVR' service failed to start.

Thanks for you help

 

[ce_bone]

Alexander, here is the log :

2007/02/09 >>
19:32:08.484|0570|.\3CXIvrService.cpp(405): IvrService, main(), Starting service, revision 2.0.1361.0
19:32:08.500|05f8|.\3CXIvrService.cpp(126): IvrService, MainServiceProc::Run(), Loading configuration
19:32:08.500|05f8|.\3CXIvrService.cpp(134): IvrService, MainServiceProc::Run(), Initializing VxmlCreator
19:32:08.531|05f8|.\VoiceMenuCreator.cpp(590): VMCreator, VxmlCreatorSetLog(), External log has been set for VoiceMenuCreator dll
19:32:08.531|05f8|.\VoiceMenuCreator.cpp(62): VMCreator, CVoiceMenuCreator::Init(), Initializing, revision 2.0.1361.0
19:32:15.781|05f8|.\3CXIvrService.cpp(147): IvrService, MainServiceProc::Run(), Writing global parameters to php
19:32:15.781|05f8|.\VoiceMenuCreator.cpp(255): VMCreator, CVoiceMenuCreator:BConnect(), Connecting to database ...
19:32:15.781|05f8|.\DBAccessor.cpp(543): VMCreator, CDBAccessor::Connect(), Database connect string [dbname=phonesystem port=5480 user=phonesystem password=long-password-string]
19:32:15.796|05f8|.\DBAccessor.cpp(582): VMCreator, CDBAccessor::Connect(), Database connection success
19:32:23.515|05f8|.\PhpWrapper.cpp(391): VMCreator, PHPWrapper::Execute(), Warning! PHP script C:\Program Files\3CX PhoneSystem\Bin\..\Data\Ivr\Templates\Vxml\GlobSettings.php.php execution timeout occurred
19:32:23.687|05f4|.\VxmlService.cpp(53): IvrService, CVxmlService::Run(), Service procedure completed with code 1
19:32:23.687|05f4|.\VxmlService.cpp(59): IvrService, CVxmlService::Run(), Error! Service procedure error: Cannot write global parameters to vxml site. Cannot process C:\Program Files\3CX PhoneSystem\Bin\..\Data\Ivr\Templates\Vxml\GlobSettings.php.php file. Execution error. Timeout occurred