Solved Voicemail Disabled

[Tarheels]

All of my extensions are giving a voicemail is disabled message but the voicemail is enabled

 

[leejor]

Did this happen after...an upgrade, or some other change? Are you able to dial the VM number, and retrieve messages for an extension?

 

[Saqqara]

Do you have an voice mail account assigned - Settings - Voicemail Settings. Normally 666

On 3CX dashboard - in the pabx status does system status have a green tick. If not if you click on system extensions, you maybe able to work out the issue

 

[Tarheels]

The problem was that the customer had maxed out the storage on the 3cx. Once I changed the voicemail settings to delete messages older than 30 days it opened up storage.

 

[leejor]

Unfortunately, a lot of people simply do not delete messages. In some cases, they do need to be kept (possible legal reasons?), but most users just can't be bothered.

 

[Saqqara]

Setup email alert on recordings. so if the recordings meets a specified percentage of the allowed storage -recordings - quota

Also setup email alert when the storage is getting low - settings - email - notifications