Solved Voicemail Email Template Change Not Working

[HelloPBX]

I made a small change to the Voicemail email template as shown below but when I receive the actual voicemail email ... it's still using the old template.

You have received a new voice mail from "%%CALLER%% -"%%CALLERNAME%%"
            
From: %%CALLER%%
Received:"%%DATE%% %%TIME%%"
Duration:"%%DURATION%%"   

%%START_IF_TRANSCRIBE_ENABLED%%
Transcription:
%%TRANSCRIPTION%%
%%END_IF_TRANSCRIBE_ENABLED%%

 

[NickD_3CX]

Hi!

I have just tried this with the text you posted and it worked fine. I test this on V18 U2 (build 314).
Are you sure you set it correctly under Settings --> Email --> Email Templates?


After you make the change, try restart all 3CX Services, although this shouldn't really be necessary.

Also, for the extension you left a VMail to to test this, what Email option had you selected in the Voicemail tab?

 

[HelloPBX]

Also, for the extension you left a VMail to to test this, what Email option had you selected in the Voicemail tab?

For the voicemail, email options I have set "Send as attachment and delete from mbox"

 

[VasilisV_3CX]

Hi @HelloPBX,

Can you restart the 3CX PhoneSystem 01 Configuration Server then try this again. I just tested this using your template edit that you posted and I received this:

 

[HelloPBX]

Can you restart the 3CX PhoneSystem 01 Configuration Server then try this again.

That worked! Thanks!