We’ve had reports from a few staff that they have received duplicate voicemails attached to emails from the 1 missed call.
After a bit of investigation, it was found that these were showing in the event log as 50026 errors (Connection Timed Out), but we were receiving all emails it attempted to send.
What we found after that was the first voicemail was always cut short, by 5-10 seconds, and the final attachment was complete.
At no point did our email filtering attempt to stop the emails but 3CX continues to have these random time outs.
We are using the 3CX SMTP Server for our emails and every test we have done comes through.
This happens maybe once every other day to the few users that get several voicemails per day.
After a bit of investigation, it was found that these were showing in the event log as 50026 errors (Connection Timed Out), but we were receiving all emails it attempted to send.
What we found after that was the first voicemail was always cut short, by 5-10 seconds, and the final attachment was complete.
At no point did our email filtering attempt to stop the emails but 3CX continues to have these random time outs.
We are using the 3CX SMTP Server for our emails and every test we have done comes through.
This happens maybe once every other day to the few users that get several voicemails per day.
