voicemail message (greeting message and self-identification message)

[mohamed hamed]

what is the difference between greeting message and self-identification message?

 

[leejor]

The self ID message is required if you want the extension to be reachable by the "dial the name" feature from an IVR.

https://www.3cx.com/community/threads/digital-receptionist-call-by-name.40111/