Voicemail message not being received

[Ritech Computing Services]

Hi Guys,

Before xmas, the voicemail attachment was being received fine. Now this is what the customer receives:

You have received a new voice mail from "614xxxxxxxx -"Customer xxxxx:614xxxxxxxx"

From:614xxxxxxxx
To: 439" - "customer ALL Busy" ""
Received:"Wednesday, January 3, 2024 9:25:20 AM"
Duration:"00:00:05"
File:"vmail_614xxxxxxxx_439_20240102222520"

With no attachment received.

This is a 3CX hosted instance, using the 3CX smtp server.

I have tried sending the email message to 3 different email addresses with the same result.

Can anyone please offer me any clues?

Thanks,

Richard

 

[TheodorosG_3CX]

Have you checked whether the attachment is blocked from your relay SMTP?