Voicemail message plays twice

[ericha]

I am on the free hosted plan. I have set up a ring group with three extensions. In the ring group I have uploaded a workday voice message and an afterhours voice message.When no answer, all calls go to the email of one of the extensions. However, the afterhours voice message is playing twice before we get the Record Your Message after the Tone. This only happens for one of the extensions, not all. I have compared the setup under users, and they are all the same. What could I be missing. Again, this only happens with the "When office is closed" message.

Thanks,
Eduardo Richa

 

[ericha]

Correction. When no answer, all calls go to the voicemail of one of the extension.

 

[TheodorosG_3CX]

Can you share a screenshot of the Ring Group configuration?