Solved Voicemail not appearing on Webclient

[telis]

We have at least one use who is not seeing new voicemails on their web client. The system is configured to email them a notification with the transcription and they get this but they do not see the VM on the webclient's voicemail tab.

Any ideas?

 

[telis]

This was previously resolved by restating the serer but it recurred.

This time I backed up the folder with the VMs here:-

C:\ProgramData\3CX\Instance1\Data\Ivr\Voicemail\Extensions\XXX

And then deleted it, left a test VM (which worked in the webclient) and then copied back all the VMs, which then all appeared in the webclient.

I wonder if the file system notifications stop working for some reason.

It's on Windows and chkdsk didn't return any issues. I think if it happens again I'll reinstall the OS and restore from backup unless anyone has any other ideas.

 

[telis]

OK, I fixed this.

In the 3CXIVR.log there was something like the following from when I copied back in the VM files.

07/08/2020 14:18:30.353 [0000XXX] Failed to parse C:/ProgramData/3CX/Instance1/Data/Ivr/Voicemail/Extensions/XXX/vmail_XXXXXXXXXXX_XXX_XXXXXXXXXXXXXX.xml: Error document empty.

Sure enough one of the xml files from February had a 0KB xml file, I deleted both the xml and the wav file amd the issue was resolved. So if you get this issue, watch out for that.