Voicemail not picking up.

[Joe Schmitz]

Hi all,

I have a client with 3cx15.5. The issue we're experiencing is if a calls rings, 3cx tries to route it to voicemail. There's 30 seconds of silence, then a voice that says "goodbye" before the call disconnects. The call log I've copied is here.

09/18/2018 12:07:40 PM JOE SCHMITZ (239#######) IVR (801) 00:01:04
09/18/2018 12:07:20 PM JOE SCHMITZ (239#######) RG Default Providence Ring Group (800) Not Answered

I've looked into this and boiled it down to two possibilities.

1.) Inbound rules or the digital receptionist isn't configured properly. I looked at the groups and they all appeared valid.

2.) The greeting is playing but the wav file format is invalid. As I was typing this I discovered the sampling frequency was 44.1, not 8 as stated on the page.

I may have just answered my own question, but could it be something else I'm missing?

I'm new to setting up 3cx so thank you ahead of time for the patience.

 

[craigreilly]

Record a new greeting from the handset to confirm the frequency idea.
If the greeting from the handset recording works - then voila.

 

[leejor]

I'm going with number 2

 

[Joe Schmitz]

I think I answered my own question. The wav file originally uploaded by the contractor was 44.1khz stereo. I converted it to the correct format and now hearing the In Office message.

Now with that I should hear the Out of Office message after I make a test call later tonight.