Voicemail Option Menu- Is it possible to change?

[mfaster]

Is it possible to change the Voicemail option menu? I would like to change the option numbers to be different..say, maybe to be the same as the old Octel voicemail options or possibly to be the same as Verizon voicemail options?

I know I can record the voice prompts, but I'm not sure I can change the actions taken if I assign different numbers(i.e "Press 7 to delete the message")

 

[5qg4]

No such option at current version 3CX Phone System v3.1.2434.0 for change the Voicemail option menu.

 

[gbarnes]

Change voicemail option numbers... If you *REALLY* have to!

Its long winded, but find the .php file EnterMailBox.php and change the <if cond statements, the audio files will need to be changed also, experiment.

<if cond="action == '*'" >
<assign name="action_code" expr="'playback_menu'" />
<goto nextitem="menuaction"/>
<elseif cond="action=='4'" />
<assign name="action_code" expr="'DeleteAllRead'" />
<goto nextitem="Dlg_ConfirmDelete"/>
<elseif cond="action=='6'" />
<assign name="action_code" expr="'PlayBoxInfo'" />
<goto nextitem="menuaction"/>
<elseif cond="action=='7'" />
<assign name="action_code" expr="'ChangePin'" />
<goto nextitem="menuaction"/>
<elseif cond="action=='8'" />
<assign name="action_code" expr="'ChangeGreeting'" />
<goto nextitem="menuaction"/>
<elseif cond="action=='9'" />
<assign name="action_code" expr="'Reprompt'" />
<goto nextitem="menuaction"/>


Proceed at your risk, and note that if you upgrade the software, you will have to do it again probably! Oh well.

Graeme

 

[gbarnes]

A bit more...

You may need to find the grammar entry and add a number there if its a new entry... eg 4|6|7|* etc.

And also, my workarounds are only untill the features are implemented, and should only be used by people that *really* need them, and have BACKED UP ALL CHANGED FILES, before they change them! :roll:

Graeme