Voicemail PlayFile call ending abruptly

[armast]

Hello, I'm trying to play a voicemail from the web client. When I click Play, I get a PlayFile call, but it ends right away before I can answer it. It then appears to forward to the mobile number for the User, but that call never rings and we have no forwarding rules set up involving the mobile number. Does anyone have any ideas about this?

04/26/2022 1:58:26 PM	PlayFile (100)	7xxxxxxxxx	Not Answered
04/26/2022 1:58:26 PM	IVR (PlayFile)	Reservations (100)	Not Answered

We're on version 18 update 3, hosted by 3CX, firewall checker passes, no custom templates.

 

[VasilisV_3CX]

Hi @armast,

Can you try the following:

1. Ensure "Ring my mobile simultaneously" is turned off for the test. Try it again, do you get the PlayFile call and are you able to listen to it? If yes,
2. Enable "Ring my mobile simultaneously" and change the mobile number to an internal registered extension number. Test again, does it cut short?