Solved Voicemail Retention

[pacmanfan]

Is there any sort of a retention limit to voicemails on StartUP? We've got a dedicated voicemail user account that all my agents can switch into, which was the closest we could get to a centralized voicemail, and it's where we send our IVR calls. We had been saving a couple older voicemails, one from Dec 12th, for future reference. We had a big influx of voicemails today, and after dealing with them and deleting them, I noticed the older voicemails are missing; my agents insist they didn't delete them, and I know I didn't, so I'm getting suspicious of a hidden retention limit.

 

[Charles_3CX]

Hi, please be advised that the voicemail retention policy for the 3cx startup is set to delete voicemails older than 30 days automatically.

If you require more control over vmail retention, you may consider switching to 3cx hosted Dedicated, where you will have more control over recordings and Voicemail.

See this guide for more detail: https://www.3cx.com/ordering/pricing/hosted-info/

 

[pacmanfan]

That's good to know, thanks! 30 day fixed retention is workable for us, but it would sure be nice to be able to download the audio files some way. Is it a planned feature to either have longer retention as an option, or be able to download voicemail audio files through email or the app?

 

[GeorgeP_3CX]

Hi @pacmanfan,

Please be informed that you can download the recordings in 3CX StartUP. You will have to first enable the option "Show call recording" from the Options tab of the extension's configuration.

You will then have available a Recordings section, if you press the 3 dots, from where you can hear, delete(provided you enable the option) and download the recordings.





In addition to the above, if your role is Owner(can be seen from extension configuration General tab), you can see all the recordings. The rest of the roles, can see only their own recordings.

 

[pacmanfan]

Rock on! I can now download them, thank you!