Voicemail Scheduling at set times

[Liam]

We've been asked to set up voicemail so that in the office hours it not active and calls are dropped after so long
but out of hours the call will go to voice mail after 5 seconds of the phone calling.

E.G.

9am to 5pm Calls will drop after 5 seconds
5pm to 9am Calls will go to voicemail after 5 seconds

I got this set up with the custom status but the client wants this to be automatic without having to press a button to swap the status.

 

[AlexDBarrett]

Office Hours / Night Service should achieve this automatically.

 

[Alphabetic]

Assuming you've set up global office hours then you should follow the call routing for your in-office hours and turn off the voicemail box or send to end destination.
Similarly for the out of office hours you would have the send destination for a voicemail box.

you could also set up some exceptions under forwarding rules under an extension if you wanted to use dummy extensions.

 

[ChrisC_3CX]

Since the Profile Status Autoswitching cannot switch to Custom 1 or 2, profile autoswitching cannot be used for this scenario, or at least not in the conventional way. There was a similar post which may suit your use-case as well: https://www.3cx.com/community/threads/idea-for-automated-status-changes.80949/#post-373616

Alternatively, especially if this would involve a large number of extensions, I would recommend using the 3CX Call Flow Designer with which you can create a Call Flow App that can switch extensions to any Profile Status. You should then be able to combine this with Time Based Conditions. For more information or assistance on how to achieve this with the CFD, I recommend posting in our CFD section.