Voicemail to Queue Extension not Dest Not Answered

[myrich22]

Hi,

I have a queue (8001) setup with a Dest Not Answered of Voicemail for extension as the default operator (1000).

After hours for that queue(8001), a live operator on another queue (8005) took a call then (incorrectly) transferred to the queue which had no one logged into it (8001).

I would have expected it to go to dest-not-answered for 8001 voicemailbox 1000 as setup. Instead, it sent to voicemail for queue (8001) and sent out the notification email.

Being a new user I suppose it is a setup issue on my side. But, seems more like a bug. Ideas?

Rich

 

[AWS2P]

Probably you set OOH to go on Q 8005 so it follows 8005 forwarding settings.
Check your trunk settings and inbound rules search what you've set for OOH

Can you give us more details or screen copy (hide sensitive info) from trunks / inbound rule

 

[leejor]

So.... you created a voicemail for Queue 8001, yet that queue has a Destination not answered as voicemail for extension 1000 (operator). In what call scenario, were you expecting to get voicemails in the 8001 mailbox?