Voicemail Transfer Without a trace.

[awagnerWIT]

Greetings!

I have a user who is using the feature in the voicemail system to transfer to another voicemail box. (option 5 after listening to a voicemail). The recipient of one critical transfer states they didn't receive the voicemail.

From what I've gathered, there's no logging done in hosted 3cx in regards to transferred voicemails, and there's no notification for the recipient that they've received a transferred voicemail.

Is what I've gathered accurate? It seems like there should be some way to discren if a voicemail is transferred to another voicemail box and there should be a notification upon receiving a voicemail (especially users who manage their voicemail via email)

Thanks!

 

[ivank]

Hello,

From what I've gathered, there's no logging done in hosted 3cx in regards to transferred voicemails, and there's no notification for the recipient that they've received a transferred voicemail.

This operation can only be traced in 3CXIVR and SystemService logs at Verbose level.
The forwarded message should be shown as "new" both on the phone screen and in the Web Client > Voicemail.

However, if the recipient of the message had email notification configured, it might not work depending on the elapsed time since original message recording. This is a bug and will be reported and fixed.