Voicemail..

[vivasupport]

Reference 3CX ticket number: ''658745''

Requirement,

Dear Support,

Caller : +442088197107
DID: +442034118283 -> Pointed to IVR
Ext: 100 - Maximum ringing time 900 Seconds

Board Welcome IVR: Thanks to calling for XYZ. If you know the extension number, please enter it. then MOH message starts playing.

When caller called DID, it will go to IVR,

Step 1: Board Welcome Message asking caller to enter extension number.
Step 2: Extension number is entered by caller
Step 3: MOH starts playing & Extension starts ringing
Step 4: Caller dont want to wait and hold the call for more than 2 minutes and want to leave the voicemail. E.g. Caller will press 6 to leave a voicemail interrupting the extension ringing.

Please advice, how we can achive the above?

 

[Saqqara]

Not sure this is possible when you ring a extension directly.

The only place I know you can do this is queues, caller can press * to goto 'destination if no answer'

Note : you need Pro or Ent license for queues

 

[leejor]

If the caller is connected to a ringing extension, I'm not aware that there is a way to "jump" to voicemail before the timeout setting for that extension. The default "exit" code, in some scenarios, will take a caller to the operator extension. You may have to re-consider the voicemail timeout period, as two minutes seems awfully long, for anyone to wait to have the call "answered". Someone else may have a suggestion.