VOIP call's not working correctly with my router

[Fritz.Kahn]

Hey Guy's

Anyone come across this issue before, I downloaded the free version of 3CX version 5 wanting to see if it will work for our company using a DVG6008S VOIP router.
So far all is fine except when making a call, neither party can hear voice and when receiving call's voice is only heard one-way from the outside caller.
Seem like something is blocking voice from inside the network...(if that makes sense)

Any advice?

Thanx

 

[matthijsolislagers]

Re: VOIP call's not working correctly

Your VOIP router could be the problem. There are serval thing you can try:

1) Buy another router without VOIP
2) Change 3CX voip port to 5070 for example
3) Unbind VOIP application in your router (see manual or router)


Is your firewall check ok?

 

[N_G]

Its not specified in your post if you are using the Dlink as a VOIP gateway? Or are you using a VOIP provider? If you are using it as a VOIP gateway then you must use a supported gateway, which the Dlink is not. See a list of supported VOIP gateways on our support page.