VoIP.ms registrations dropping

[Tom Buckler]

Intermittently receiving: "Registration at VoIP.MS has failed. Destination (sip:208.100.60.61:5060;lr) is not reachable, DNS error resolving FQDN, or service is not available."

The above has been ongoing for some time. but this is new:
05/10/2024 10:55 AM "Failed to send APNS PUSH to device iPhone13,4iPhone(Ext.116). Internal exception occured: System.Net.Http.HttpRequestException: Resource temporarily unavailable (api.push.apple.com:443)"

And I'm getting reports of dropped outbound calls that should have been through a different trunk (Bandwidth.com).

Seems like all kinds of problems recently. Is there a problem with this recently upgraded v20 instance? Our other 3CX instance created as v20, seems pretty good with the same trunk providers.

 

[Charles_3CX]

Have you had any issues with the trunk de-registering since I replied to you on the thread about the SMTP issue?

Can you please go to your portal and, from the subscription section for this instance that is hosted, under the install status press where it says running and choose reboot and enter a diecrption and press EXECUTE, while there are nto calls on the system, then let us know if you have any further issues once the machien is rebooted.

 

[Tom Buckler]

No de-registering since your 12:20 reply. There were a couple more APNS errors though. I will reboot later today, & since nothing will be used over the weekend I'll wait see how this is into Monday morning. Thanks!

 

[Charles_3CX]

You are welcome. Let us know.

 

[Tom Buckler]

Better today, but still getting these to various extensions:
Failed to send APNS PUSH to device iPhone14,3iPhone(Ext.115). Internal exception occured...

 

[Tom Buckler]

Still getting frequent:

Failed to send APNS PUSH to device iPhone16,2iPhone(Ext.110). Internal exception occured: System.Net.Http.HttpRequestException: An error occurred while sending the request. --->

 

[Charles_3CX]

It is best to open a ticket to check this for you.

 

[impatt]

Also with Voip.MS, also been having issues since the 10th.

Rebooted 3cx sevral times today...

 

[Charles_3CX]

Please open a support ticket via your 3cx portal (portal.3cx.com) so that we can check for you.