Voip Providers

[mikegyit]

Does anyone know if there is a voip provider that has the feature of being able to send a call to an external voicemail if all the channels are in use or busy?
If I had a 3 channel trunk, I am wanting the ability to have a fourth call go to a voicemail rather than it just being busy.

 

[AWS2P]

or sometimes providers do nothing they just end the call. Did you first search from 3cx supported provider list from where you are located ?
and finally ask directly to provider customer service

 

[mikegyit]

I am waiting to hear back from one provider I am looking into, callcentric.

 

[craigreilly]

I forward my calls to another provider if my trunk is down - Twilio - which plays a message then records a message - and sends it to my email. "twimlet"
But my guess is the provider is rejecting the call in this case...

 

[mikegyit]

That's what I figured happens. If all channels are in use, the caller would just get a busy signal. It would be nice if there was a feature that would allow the call to go to a voicemail rather than just being busy and not having to get another channel. Just looking for a feature that just forwards it to a voicemail rather than just being busy

 

[leejor]

It all depends on why they are calling. Personally, I'd rather reach a busy signal when calling a business, if it is a simple enquiry, and will never leave a message as it usually means playing telephone tag. I'd rather call later, if it is that important, at my convenience.
Of course, everyone has a different requirement.

 

[craigreilly]

That's what I figured happens. If all channels are in use, the caller would just get a busy signal. It would be nice if there was a feature that would allow the call to go to a voicemail rather than just being busy and not having to get another channel. Just looking for a feature that just forwards it to a voicemail rather than just being busy

who is your provider?
callcentric mat not be the best option.
I use Flowroute - unlimited channels - and I only pay per minute and for the DID's.

 

[mikegyit]

This is a hypothetical situation. I am just looking for a provider that has the feature of sending a call to a voicemail if all the channels are busy rather than it just beeping with the busy signal.

 

[TBWD]

As a supported provider our system has the option to send call to voicemail and send email to the system admin

 

[JMK]

I think you will find more options if you choose a provider that doesn't limit your voip channels (charge per channel). You'll just be up against your 3CX license limit. If your reaching the 3CX limit on a regular basis then increase your license.