W70B Yealink Base - Account Register Failed

[Vingo2]

Hello Team,

Kindly advise on the following issue that I am having concerning the registration of 3 Yealink Handset extensions (W56H) on a W70B Yealink Base.
I have successfully linked the DECT on 3CX by following this KB article https://www.3cx.com/sip-phones/yealink-dect-phones
When I try to go on the GUI of the W70B I can see that 'Handset 1' is registered but without an account (Attachment 1).
So I tried to register an account based on the 3CX user credentials, it says 'Register Failed' (Attachment 2)

Please help and thanks in advance.

Regards
Vinesh

 

[AWS2P]

I already got some weird problems like yours and doing a factory reset on DECT Base and handset did fixed it
Also be sure on 3CX side the 3 extensions are assigned to DECT Base and Base is on right FW
Be sure also Handset are radio paired to the Base
Once factory reset is done , paste the provisioning link into DECT Base GUI and then it should be done

 

[TheodorosG_3CX]

Adding further to @aws2p reply also ensure that you are using the latest firmware version from here.

 

[TheodorosG_3CX]

Furthermore please ensure that you follow the guideline below as the extensions must be assigned from the management console and upon provisioning this information will be in the base. There is no need to manually add this or use incorrect information:
• https://www.3cx.com/sip-phones/yealink-dect-phones/