Wake-up call ringtone is different then configured call ringtones

[Henk G]

Hello all,

Ive got a silly question, we configured wake-up calls. All is working fine. But when the wake-up IVR calls the extension the ringtone is different then the call ringtone.

Phone default ringtone is: 4
Queue ringtone is: 2

Wake up calls plays ringtone: 7

I checked IVR, system parameters, phone settings but cannot find any way to change is.
Is this possible? on other sites it plays the default ringtone.

Kind regards,
Henk

 

[NicholasP_3CX]

A wake up call is considered to be an ivr type call.

You can have different ring tones for external, internal, queue calls and IVR calls.

The default internal and queue ring tones can be configured by the PBX.

The external and ivr calls are configured in the templated of the phones.

 

[Henk G]

I just found out by myself, i did not know that.
Will the feature be added in 3CX to change ivr ring tones?

 

[NicholasP_3CX]

I cannot commit to an answer to this, as things might change in the future. But for now there are no immediate plans to do so.