Wall board for people who got to know it all?

[ElementalWindX]

I have a possible client who has one requirement of a phone system.

They want an app/web page/whatever that will show them in real time all calls coming into the 3cx system. Calls going to queues, ring groups, straight to extensions, whatever.


Is there a way to go about this with 3cx?

 

[YiannisH_3CX]

Hello @ElementalWindX

Why not use the web client?

 

[VoIPTools]

As YiannisH_3CX has pointed out, much of this information can be displayed using either the web client or 3CX Phone for Windows (depending on your preference). You are also aware of the Wallboard provided by 3CX. It's a great tool, but it focuses on one specific queue at a time.

We have a "leaderboard" wallboard that shows all agent activity across all queues and includes outbound external calls too. And we have a wallboard that shows a list of multiple queues and the appropriate statistics all on one screen.

If all these options (3CX and VoIPTools combined) still don't meet your needs, we could look at building something to meet your specific needs.

 

[ElementalWindX]

How do I get the "leaderboard" wallboard?

That was my concern was that it is only showing one queue at a time. I like the wallboard, but I want to be able to see ALL calls anywhere in the system with the web client.

 

[eddv123]

This is the VoIPTools enhanced Wallboard:
https://www.voiptools.com/product/3cx-competitive-wallboard-by-voiptools/

When I was at my last company I did a video on it with live demo also, it is a great product, I can PM it you via dropbox if you like?