Wallboard not working

[pierredavidbelanger]

We just started using 3CX in production today.

We saw that the pannel/wallboard feature is not reporting accurate stats.

Even if i am connected (web client) as user or receptionist or manager, all i see is zéro everywhere , even though i know we have a lot of calls coming in today.

Is there something i missed in the configurations ?

 

[Charles_3CX]

Regarding your question, is the user that you have logged into a member of the queue you are monitoring?

 

[pierredavidbelanger]

No, in the screenshot above, I am logged in as a manager , and i am not in any queue.

I guess, from your question, I understand that I (and my managers) need to be in the queues they managed. But I would like manager NOT to receive call.

 

[Charles_3CX]

Then you need to add your managers to the queue, and if you like, make them queue managers also. If you do not want them to receive calls, do not log them into the queue, they will still see the wallboard statistics.

 

[pierredavidbelanger]

When I add the managers as agents in the queues, they are able to correctly see the stats.

They just need to not forget to logout of the queues when they open the web client.

Thank you.

 

[Charles_3CX]

I am glad that this is resolved for you, and also note that if managers don't log into the queue, they remain logged out even when they sign in to their webclients as long as they don't log into the queue/queues, to begin with.