WAN Block—After 2nd account registration over SBC. Yealink W73H Wireless base and phones

[Fanie de Jongh]

WAN Block—After 2nd account registration over SBC. Yealink W73H Wireless base and phones

After loading a second wireless phone account on the Yealink W73H, my SBC failed and is now stuck on a WAN block.

We are using the SMB packages, so I don't have permission to whitelist an IP. How do I go about fixing this?

Regards,
Fanie

 

[KyriacosS_3CX]

Hello,

You must have a device that is trying to connect directly to the PBX and caused the IP to be blacklisted.

Please check which phone it was and reset it - then we can look at whitelisting your IP again - if we whitelist now it would only get blocked again.

Best,
KS.

 

[Fanie de Jongh]

Thanks, I will look at it now so it points through the Proxy

 

[Fanie de Jongh]

i have changed all settings

 

[KyriacosS_3CX]

We are looking at clearing the IP block and I'll let you know.

 

[KyriacosS_3CX]

Hello,

The IP should be clear - the first step is to make sure the SBC is setup and connects properly, and shows green on the dashboard. If this doesn't happen you might have some local firewall blocking it, and nothing else will work until that's sorted.

Once the SBC is up properly you can add your phones and always make sure you are choosing the SBC as the connection option.

 

[Fanie de Jongh]

SBC is still offline; should I delete and re-add it?

 

[KyriacosS_3CX]

It might be best, as perhaps something was saved wrong when it first got installed.

 

[Fanie de Jongh]

let me check and revert back

 

[KyriacosS_3CX]

What type of SBC are you installing?

 

[Fanie de Jongh]

new SBC Still shows offline

 

[KyriacosS_3CX]

What type of SBC is it? Are you following the installation steps given?

 

[Fanie de Jongh]

Windows SBC

 

[Fanie de Jongh]

Yes i followed the correct settings. Everything worked before I accidentally forgot to have the 2nd ext point to the proxy

 

[Fanie de Jongh]

SBC doesn't even resolve outside to obtain the pc or public IP

 

[Charles_3CX]

Please try reinstalling the 3CX SBC, as it is currently not connected. Also, check the DNS settings on the Windows machine (set the primary to 8.8.8.8). If the issue persists when connecting the SBC to the 3CX system, reboot the machine. Ensure the Windows SBC machine is dedicated to the 3CX SBC and has only one network interface card.

 

[Fanie de Jongh]

I have changed all settings as required, and it is still not coming online. I have reinstalled and rebooted everything. The base station is on static IP as well, and the SBC stays offline

 

[Fanie de Jongh]

when phoning to the number i go straight to voicemail...event logs don't record anything. No more WAN block though

 

[KyriacosS_3CX]

You must have something in your firewall blocking the SBC from connecting. Please check that - the SBC installation guide lists what you need to open.

 

[Fanie de Jongh]

Not blocking anything