WANTED Longer Delay between calls in queue

[matt92]

We deployed 3CX for our help desk. Currently there is about a 3 second delay between calls. Is it possible to extend that delay to touch up ticketnotes instead of trying to juggle calls, new tickets and entering notes on the previeous ticket? Perhaps it can temp remove a user from the queue say 20 seconds then allows them to be contacted again. Thanks!

 

[VoIPTools]

You can specify a wrap up time for the queue on the Advanced tab.