We are an MSP and have various Customer Sites setup as On-Premise Installation, (some Free. Some Not.), under one shared email address. 3CX now seems to have an issue with this and requires a different email address for each client.
We are getting the WARNING! You are running a 3CX Free Edition. Registration is required. Do so before 31/12/23 message but the instructions in the link on how to supposedly register do not correspond to what we are seeing on the new User Portal that we created for the User account, (there is no way to accept or enter an existing installation), our on Partner Portal Page. There is no "TRANSFER" button. There is only an "Unlink" button but I thought that was for releasing a Partner Relationship and not to transfer an account. Since there is no "Transfer" button we cannot Register the new email address for each client.
We are getting the WARNING! You are running a 3CX Free Edition. Registration is required. Do so before 31/12/23 message but the instructions in the link on how to supposedly register do not correspond to what we are seeing on the new User Portal that we created for the User account, (there is no way to accept or enter an existing installation), our on Partner Portal Page. There is no "TRANSFER" button. There is only an "Unlink" button but I thought that was for releasing a Partner Relationship and not to transfer an account. Since there is no "Transfer" button we cannot Register the new email address for each client.
Step 3: Transfer Subscription Ownership
Reach out to the current owner and request a transfer of ownership to the email address of your 3CX Customer account.Subscription Transfer Process
- Go to 3CX Website, and click on “Login” to log into your account.
- “My Systems” > Locate the “Subscription”.
- Click on the blue “Transfer” button.
