We are currently experiencing an issue when we text into our SMS numbers on 3cx it starts a new conversation

ltke189

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Oct 28, 2019
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For the last few months, we respond to a text and it will go to a different user sometimes. We only text in the US with a +1, our inbound messages do not show the + only the 1 and number and creates a new field 1770834101445.png
Not sure how to fix it, we use Flowroute and it just became an issue recently, it happens with old text numbers from about a year ago too, randomly. I had Flowroute investigate but their text logs are correct with the proper text number inbound and outbound. Any ideas on how to fix this?
 

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