We are not receiving incoming call notifications

[Sean Png]

Hi,

I cannot receive incoming call notification on my 3cx. I'm using android. I have reinstalled and the issue remains. Our more colleagues are facing this same issue on android device. Please let me know if we need to enable any settings in the 3cx admin dashboard? May I know if anybody knows this issue?

Looking forward to the reply.

Thank you!

 

[cobaltit]

Did you follow the instructions and setup your own push account?

 

[Sean Png]

Hi,

Thanks for your reply.

We have just migrated the 3cx from our old server to new server some days ago. After that, this issue started to happen.

 

[Saqqara]

Deleted the account on the device, and setup the account again by importing the config in the welcome email or scan the qbr code

 

[Sean Png]

Hi,

May I know if reconfiguring the account is the only solution for this? May I know if we need to allow or something under the admin dashboard.

Thank you.

 

[Saqqara]

Under Phone Provisioning for the 3CX App for each extension, make sure these are ticked

 

[Sean Png]

Hi,

I have checked and these options are already enabled. May I know if have any other settings need to check?

Looking forward to your reply.

Thank you.

 

[YiannisH_3CX]

If you changed servers then you need to re-configure your devices either by sending them a new welcome email or by using the QR code.

If that fails then check your firebase project and make sure that there is no wrong IP limitations set somewhere.