We can only see the number and not the name from the caller ID.

[dh212]

When we receive any call, we only see the phone number and not the name.

Do the DID providers are supposed to deliver that information?

I have a hosted 3CX PBX system and several Yealink T53S IP phones.

All the phones and the instance are running the latest 3CX version with all the updates.

Any help would be appreciated. Thank you.

 

[SteveITS]

Your SIP provider might not send the name by default but usually they will if you ask for it.

 

[YiannisH_3CX]

or your trunk configuration might be trying to read the name from the wrong SIP header.

Are you using a supported SIP trunk provider?

 

[leejor]

If your provider offers name display, it will most likely be at an additional cost. Most providers do not maintain a number to name database themselves and rely on a pay-per-use access, to someone else's, so you're going to pay for it.. While some names are added at the originating end, many are added at the destination.