We have a large block of missing 3CX call recordings.Recordings are available up to 15/10/2025, nowthere are no accessible recordings until 04/09/26

[Steven Home Saviours]

The Call Reports still contain the calls during the missing period. For example, calls from July 2026 are present with their caller/callee, duration and call activity, but the recording Play/Download controls are greyed out, and these recordings do not appear in the Recordings view.

We can confirm these recordings previously existed and were accessible through 3CX. We have personally accessed/listened to recordings within the affected date range in the past. They have subsequently disappeared.
Call Reports still contain the corresponding calls, but the recording controls are now greyed out.

please can someone help

 

[Evolute IT]

Do you have auto-purge enabled? In the Recordings section, click Options and make sure "delete temporary recordings after X days" is disabled.