Web Client : Call Log History for all user missing in version 18

[eteam]

In system, the extension has set to Manager Role, and can see group calls.
Back in web client version 16, the extension can see call log history for all group calls.
After upgrade to version 18, the call log history for group call is missing.
Does anyone know how to bring the feature back?
TIA

 

[eteam]

CORRECTION!!!

The user said the version 18 call see group call history, but it can't see all others extension call history.

 

[NickD_3CX]

Hi!

I think there is some confusion here. Can you please send a screenshot of where the user is looking?

 

[eteam]

Hi,
I have contact user, apparently she doesn't have the screenshot from old version, She mention that she used to be able to see all call log history for every call make and receive by every phone. This isn't available anymore after upgrade to version 18.

 

[NickD_3CX]

Hi,
I have contact user, apparently she doesn't have the screenshot from old version, She mention that she used to be able to see all call log history for every call make and receive by every phone. This isn't available anymore after upgrade to version 18.

From the Webclient, or any of the other 3CX apps in fact, you should never have been able to see the the Call History of other Extensions. If your user could see this in the previous version, this was never intended, so it would have been a bug that is now fixed. FYI, I am not aware of any such issue existing.


Now, either your user is confused by the interface change, or could it be that they were seeing the "Abandoned Queue Calls" because they are a member of the Queue?